Exchange-Only Policy
Important Policy Notice
CLINICAL COUTURE operates on a strict exchange-only basis. Refunds or returns for monetary credit are not offered.
We want you to love your CLINICAL COUTURE apparel. If your item doesn't fit quite right, we're happy to exchange it for a different size in the same style, subject to availability.
Exchange Eligibility
To be eligible for an exchange, items must be returned:
✓ Eligible for Exchange
- Unworn, unwashed, and unused
- In their original condition
- With all original tags attached
- With original packaging intact
- Within 14 days of delivery
✗ NOT Eligible for Exchange
- Worn, washed, or used items
- Items without original tags
- Items without original packaging
- Altered or damaged items
- Items marked "Final Sale"
- Gift cards
Important: Items that have been worn, washed, altered, or damaged in any way will not be accepted. CLINICAL COUTURE reserves the right to refuse any exchange that does not meet these conditions.
How to Request an Exchange
- Contact Us Email us at admin@clinical-couture.com within 14 days of receiving your order. Include your order number and the item(s) you wish to exchange.
- Receive Authorization We'll review your request and send you exchange instructions along with a return shipping address if approved.
- Ship Your Item Package your item securely and ship it to the provided address. You are responsible for return shipping costs.
- Receive Your Exchange Once we receive and inspect your return, we'll ship your exchange item. You'll receive tracking information via email.
Exchange Timeline
Important Dates & Times
- Request Window: Within 14 days of receiving your order
- Processing Time: 3-5 business days after we receive your return
- Exchange Shipping: Standard shipping times apply to exchange orders
Non-Exchangeable Items
The following items cannot be exchanged under any circumstances:
- Items purchased during final sale or clearance promotions
- Items marked as "Final Sale" at the time of purchase
- Gift cards
- Items returned without original tags or packaging
- Items that have been worn, washed, or altered
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at admin@clinical-couture.com with:
- Your order number
- Photos of the damage or defect
- Description of the issue
We will work with you to resolve the issue promptly and provide a replacement item.